ACCC takes on HP over Product Warranties
Wednesday 17 October 2012 @ 1.32 p.m. | Corporate & Regulatory
Hewlett-Packard Australia (HP) has been taken to the Federal Court by the Australian Competition and Consumer Commission (ACC) over allegations it misled or deceived customers and breached consumer laws by telling them that broken devices, namely; computers, laptops and printers could only be “remedied” at HP’s sole discretion.
Proceedings are set down for a scheduling conference on 7 December 2012.
The ACCC is reported as saying that:
“The court orders the ACCC is seeking include declarations, injunctions, civil pecuniary penalties, disclosure orders, adverse publicity orders, non-party redress for consumers affected by HP’s conduct, the implementation of a compliance program and costs,”
HP is reported as saying that it “takes seriously the matters raised by the ACCC and will fully investigate and respond appropriately.”
This will be an interesting case for those interested in technology products and the warranties attaching to them given the size of HP as a technology provider.
Read more, click here.
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