Compensation for Overinflated Service Cost after Facebook Post

In an article in the Sydney Morning Herald, a Queensland customer of Hyundai whose car servicing quote was inflated with unnecessary recommendations has received a formal apology from the manufacturer after venting her frustration on Facebook. She was also refunded the full cost of the service after complaining to the dealership.

In a post on Hyundai Australia’s Facebook page last Friday, Mali Hannun accused the Bartons Hyundai dealership in Brisbane of “deliberate fraud” after being quoted an additional $700 in recommended repairs for a standard $300 service.

Last month, NSW Fair Trading detected eight non-compliant mechanical businesses during a raid of 16 premises in Kempsey. In three cases, fines totalling $1320 were issued to repairers due to an absence of tradesperson certificates or licences.

NSW Fair Trading has also encouraged Hannun to lodge a formal complaint over the incident, as there have been ongoing instances of overcharging at mechanical workshops.

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